Privacy Policy

Touch of Eden is a UK-based business providing premium hair and beauty services, as well as selling hair, beauty, and personal-care products.

For the purposes of applicable UK data protection legislation (including the UK GDPR and Data Protection Act 2018), Touch of Eden is the data controller and is responsible for deciding how and why your personal information is processed.

Business name: Touch of Eden

Website: https://www.touchofedenofficial.com

Email: Inquiries.Touchofeden@gmail.com

Instagram: @touchofeden_

The information we collect depends on how you interact with Touch of Eden. We may collect:

• Full name, email address, and telephone/mobile number

• Billing address and shipping/delivery address

• Booking information (appointment date, time, and services requested)

• Product orders and order history

• Messages, enquiries, and information you provide when contacting us

• Preferences relevant to your appointment or order

• Information provided when submitting a review or feedback

• Marketing preferences and any other information you voluntarily provide.

When you book a Touch of Eden service, we collect information necessary to arrange and provide the service. This may include your contact details, information about your hair or required service, information about provided materials (extensions/wigs), and cancellation or attendance information.

Depending on the service, you may voluntarily provide information relating to allergies, sensitivities, scalp concerns, or other health-related matters. We only request or use sensitive information where reasonably necessary for the service and handle it in accordance with applicable data protection law. We do not ask for medical information unless genuinely necessary.

Please do not provide medical or sensitive information through general website forms unless specifically requested.

When you purchase a Touch of Eden product, we collect information necessary to process and fulfill your order. This includes your name, email, phone number, shipping and billing addresses, products purchased, order value, and communications relating to your order.

Payments for Touch of Eden products and services are processed through Stripe, a third-party payment provider. When you make a payment, your payment information (such as name, billing address, and payment card details) is processed by Stripe in accordance with its own privacy practices. Touch of Eden does not store your full card number or security code on our systems. You can read Stripe's privacy policy at https://stripe.com/privacy.

Our products may include Hair Growth Oil, Hair Butter, and other hair, beauty, wellness, or personal-care products introduced by Touch of Eden.

We may use your personal information for the following purposes:

• Providing Services: To manage bookings, confirm appointments, provide requested beauty services, communicate requirements, and provide customer support.

• Processing Orders: To process purchases, confirm orders, prepare and dispatch products, arrange delivery, and manage returns.

• Operating Our Business: To maintain customer records, prevent fraud, protect our website, resolve disputes, and comply with legal and regulatory obligations.

• Marketing: Where permitted by law and with your consent, to send product announcements, promotions, beauty tips, and other communications. You can unsubscribe at any time.

We only process personal information where we have a lawful basis to do so, including:

• Contract: Necessary to fulfill a product order, arrange an appointment, or provide a service.

• Legal Obligation: Necessary to comply with accounting, tax, consumer protection, or other legal requirements.

• Legitimate Interests: Necessary for managing our business, improving our website, maintaining records, and preventing fraud, provided these interests do not override your rights.

• Consent: Where legally required, we ask for your consent before processing your information. You can withdraw consent at any time.

We share personal information with trusted third parties where necessary to operate Touch of Eden:

• Payment Providers: We use Stripe to process payments. When you make a payment, Stripe processes your payment information in accordance with its own privacy policy (https://stripe.com/privacy). Stripe may act as an independent data controller for some of this information.

• Delivery Providers: We share delivery addresses and contact information with couriers (such as Royal Mail) to deliver your orders.

• Website and Technology Providers: We share information with service providers that help host our website and send automated transactional emails. We do not use third-party booking platforms; all bookings are securely managed on our internal database.

• Professional Advisers and Authorities: Where necessary, with accountants, legal advisers, or authorities to comply with legal obligations, prevent crime, or protect our rights.

Some of the third-party services we use (such as our website hosting, payment processing, and email delivery services) may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps to ensure the transfer is lawful and that safeguards (such as adequacy decisions or standard contractual clauses) are in place as required by data protection law.

We keep personal information only for as long as reasonably necessary for the purposes it was collected (e.g., fulfilling orders, maintaining business records, and meeting legal/tax obligations).

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. Access is limited to those who reasonably need it for legitimate business purposes. If we become aware of a personal data breach requiring notification, we will take appropriate steps as required by law.

Our website uses limited, privacy-friendly analytics technologies to understand how visitors interact with our website, measuring pages visited and approximate locations to improve performance. This does not involve invasive tracking.

We do not currently use invasive non-essential marketing cookies or third-party tracking pixels (such as Facebook Pixel). If this changes, we will implement appropriate consent mechanisms.

If you interact with Touch of Eden through social media (e.g., Instagram), the platform may process your information according to its own privacy policy. We do not control the privacy practices of third-party platforms.

As part of our beauty services and marketing activities, Touch of Eden may take photographs or videos of hairstyles, beauty services, or products.

Where an identifiable customer is included, we handle the personal information in accordance with applicable data protection requirements and obtain consent where necessary. Customers can contact us if they have concerns about the use of media in which they appear.

Under UK data protection law, you have the right to:

• Ask for access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete personal information where there is no lawful reason for continued processing.

• Object to or restrict certain processing, including direct marketing.

• Withdraw consent at any time where we rely on consent.

To exercise your rights, please email inquiries.touchofeden@gmail.com. We may need to verify your identity before making changes.

Our website and products are not intentionally directed towards children, and we do not knowingly collect personal information from children where parental involvement is required.

If you have concerns about how we use your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator (www.ico.org.uk).