Terms & Conditions
Please read these terms carefully before booking a service or purchasing a product from Touch of Eden.
Last updated: 10/09/2026
Introduction
Welcome to Touch of Eden. These Terms & Conditions govern your use of the Touch of Eden website, our services, and the purchase of products available. By using our website, booking an appointment or purchasing a product from Touch of Eden, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website, book an appointment or purchase our products.
1. About Touch of Eden
Touch of Eden is a beauty, hair and wellness business providing services and offering selected Beauty, hair-care and wellness products.
References to "Touch of Eden," "we," "us" or "our" refer to Touch of Eden.
References to "you," "customer" or "client" refer to the person using our website, booking a service or purchasing a product.
Our contact details are:
Business: Touch of Eden
Website: https://www.touchofedenofficial.com
Email: inquiries.touchofeden@gmail.com
Instagram: @touchofeden_
2. Website Use
You agree to use our website lawfully and responsibly.
You must not:
• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our website, systems or customer information.
• Copy, reproduce or commercially use our website content without permission.
• Interfere with the operation or security of the website.
• Submit information that is knowingly false, misleading or fraudulent.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.
3. Services & Bookings
All appointments are subject to availability.
When making a booking, you are responsible for providing accurate information, including your name, contact details, chosen service and any information requested during the booking process.
For braids and twists, clients may be required to provide the desired length and size when booking.
If you would like a hairstyle that is not listed on our website, please contact us and provide a reference image where appropriate.
A booking is only confirmed once Touch of Eden has confirmed the appointment and any required payment or deposit has been successfully received.
Appointments cannot be reserved or held without confirmation.
4. Appointment Requirements
Clients are expected to arrive prepared for their appointment.
Unless otherwise agreed:
• Clients must arrive with thoroughly washed hair and a clean scalp.
• Hair should be free from products that may interfere with the service according to service provider discretion.
• Clients should bring any required hair extensions in accordance with the instructions provided for their service.
• Where extensions are required, only the specified/pre-stretched hair should be provided.
• Hair extensions may need to be provided a minimum of 48 hours before the appointment, depending on the service.
• Wigs and extensions requiring customisation may need to be dropped off at least 4 days before the appointment.
If you are unsure what hair or materials are required for your appointment, please contact us before your appointment.
5. Punctuality & Late Arrivals
Please arrive on time for your appointment.
A 30-minute grace period may be provided. Arriving more than 30 minutes late may result in the appointment being cancelled or the service being unable to be completed, depending on the circumstances.
Late fees may apply:
• 15 minutes late: £5 late fee
• 30 minutes late: £10 late fee
Where lateness significantly affects the appointment schedule, Touch of Eden reserves the right to cancel the appointment.
Any applicable fees will be communicated to the client.
6. Rescheduling & Cancellations
Our cancellation and rescheduling policy applies to all appointments.
If you need to cancel or reschedule an appointment, please contact Touch of Eden as soon as possible.
Appointments cannot be guaranteed to remain available when a client requests a change.
Any deposits, booking fees or other payments will be handled in accordance with the cancellation terms communicated to you at the time of booking and applicable consumer law.
Touch of Eden reserves the right to cancel or reschedule an appointment where reasonably necessary, including circumstances beyond our control.
Where Touch of Eden cancels an appointment and you are entitled to a refund, the applicable payment will be refunded.
7. Wigs, Extensions & Client-Provided Hair
Where a service requires a client to provide a wig, extensions or other hair:
• The client is responsible for ensuring that the correct item is provided.
• Items must be provided within the timeframe communicated by Touch of Eden.
• Clients are responsible for ensuring that items supplied to us are suitable for the requested service.
We are not responsible for pre-existing damage, defects or quality issues with client-provided hair, wigs or extensions.
Where a client uses a courier, postal service or contactless drop-off method to provide hair or other items, the client remains responsible for arranging the delivery and should use an appropriate tracked or secure service where necessary.
8. Photography, Video & Social Media
We may photograph or record our work for portfolio, marketing and social media purposes.
Where photography or video may include an identifiable client, we will obtain or respect the client's applicable consent in accordance with our privacy and media-consent practices.
If you do not wish to appear in photographs or videos used for marketing purposes, please communicate this to Touch of Eden before the relevant service.
9. Products
Touch of Eden may products for purchase through our website.
Products may vary and include other products introduced by Touch of Eden from time to time.
Product descriptions, images, ingredients, directions and other information are provided to help customers make informed purchasing decisions.
We make reasonable efforts to ensure that product information is accurate and up to date. However, product packaging and appearance may occasionally vary from images displayed online.
Product availability is subject to stock.
We reserve the right to discontinue products or change product prices, descriptions or availability, subject to applicable consumer rights.
10. Eden Roots Hair Growth Oil, Root and Bloom Nourishing elixir and all other products — Product Use & Safety
Touch of Eden oils, butter and cream products are cosmetic hair/scalp-care product intended to be used in accordance with the instructions provided with the product.
Customers should:
• Read the product label and instructions before use.
• Follow the recommended directions for use.
• Review the ingredient list before purchasing and using the product.
• Avoid using the product if they know or suspect they are allergic or sensitive to any ingredient.
• Avoid contact with the eyes.
• Keep the product away from children unless specifically intended for their use.
• Stop using the product and seek appropriate medical advice if significant irritation or an adverse reaction occurs.
If you have a known allergy, skin condition, scalp condition or other concern regarding an ingredient, consult an appropriate healthcare professional before use.
Patch testing should be carried out in accordance with the product instructions where recommended.
Touch of Eden products are cosmetic products and are not intended to diagnose, treat, cure or prevent medical conditions.
Individual results may vary. We do not guarantee a particular rate of hair growth or a particular result.
All product claims made by Touch of Eden will be based on the intended cosmetic use and supporting evidence available to us. UK cosmetic products are subject to safety, labelling, notification and claims requirements.
11. Product Orders & Payment
All prices displayed on the website are in British Pounds Sterling (£) unless otherwise stated.
The total price payable will be shown at checkout before payment is completed.
Where applicable, shipping charges will be added to the product price and displayed before payment.
Payments may be processed through third-party payment providers, including Stripe.
By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
We reserve the right to refuse or cancel an order where there is a reasonable basis to suspect fraud, an obvious pricing error, stock unavailability or another legitimate reason.
If we cancel an order after payment has been taken, any amount due to be refunded will be returned using the applicable payment method.
12. Shipping & Delivery
We currently offer shipping to selected destinations displayed at checkout.
Available shipping destinations and shipping charges may change from time to time.
The shipping charge applicable to your order will be displayed before you complete payment.
Delivery estimates are provided as guidance and may be affected by circumstances outside our control, including courier delays, customs processing, severe weather or other logistical disruptions.
For international orders, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.
Customers are responsible for providing an accurate delivery address.
Touch of Eden cannot be responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer.
Where applicable, tracking information will be provided to the customer.
13. Returns, Cancellations & Refunds — Products
We want customers to be satisfied with their purchases.
If you purchase a product online, you may have a legal right to cancel your order within 3 days of receiving the goods, subject to applicable legal exceptions. Where the cancellation right applies, customers generally have a further 14 days to return the goods after notifying us of cancellation.
Certain products may be excluded from cancellation rights where permitted by law, including goods that are sealed for health or hygiene reasons where the seal has been broken after delivery.
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return where the law permits this exception.
This does not affect your statutory rights where a product is faulty, defective, unsafe, misdescribed or otherwise does not meet the requirements of applicable consumer law.
Customers should contact us as soon as possible if they receive:
• A damaged product
• An incorrect product
• A faulty product
• A product that appears to have been damaged during delivery
Please provide your order number and, where appropriate, photographs of the product and packaging so that we can investigate the issue.
Nothing in these Terms & Conditions affects your statutory consumer rights. Consumers have legal rights concerning goods that are, among other things, as described, of satisfactory quality and fit for purpose.
14. Refunds
Where a refund is due, we will process it in accordance with applicable law and our refund procedure.
For eligible online cancellations, applicable delivery charges may also be refundable in accordance with consumer law.
Refunds will normally be made using the original payment method.
Where a product has been returned because it is faulty, damaged or incorrectly supplied, we will assess the circumstances and provide the appropriate remedy required by law.
15. Service Standards
Touch of Eden aims to provide professional, high-quality services.
However, results can vary depending on factors including:
• Hair type and condition
• Previous chemical treatments
• Hair length and density
• Client-provided hair or extensions
• Aftercare
• Individual circumstances
Clients are responsible for informing Touch of Eden before their appointment of any relevant information that may affect the service, including known allergies or sensitivities.
We reserve the right to decline or modify a service where proceeding could reasonably risk damage to the client's hair, scalp or wellbeing.
16. Intellectual Property
All content on the Touch of Eden website, including but not limited to:
• Logos
• Branding
• Photography
• Videos
• Product images
• Written content
• Graphics
• Website designs
• Marketing materials
is owned by or licensed to Touch of Eden unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission.
17. Third-Party Services
Our website may use third-party services, including payment providers, booking systems, delivery providers, analytics services and social media platforms.
Third-party services operate according to their own terms and privacy policies.
Touch of Eden is not responsible for the independent operation, availability or policies of third-party platforms.
18. Privacy & Personal Information
We collect and process customer information in accordance with our Privacy Policy.
Information may include names, email addresses, telephone numbers, billing information, shipping addresses, booking information and other information necessary to provide our services and fulfil orders.
Please refer to our Privacy Policy for further information about how your personal information is collected, used and protected.
You can read our full Privacy Policy here: /privacy-policy
19. Website Availability
We aim to keep the Touch of Eden website available and accurate, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, modify or update parts of the website for maintenance, security, improvements or other legitimate business reasons.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
Nothing in these Terms & Conditions affects your statutory consumer rights.
We will not be responsible for losses that are not reasonably foreseeable or are outside our reasonable control, subject always to applicable law.
21. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include, for example:
• Natural disasters
• Severe weather
• Strikes
• Transport disruption
• Courier delays
• Customs delays
• Government restrictions
• Power or internet outages
• Major technical failures
• Other events beyond our reasonable control
Where reasonably possible, we will communicate significant delays or disruptions to affected customers.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, products or legal requirements.
The latest version will be published on this page.
Changes will not affect rights that have already arisen under an existing contract unless permitted by law.
23. Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales, unless applicable consumer law provides otherwise.
Where you are a consumer, you may also have mandatory rights under the laws of the country in which you live that cannot be excluded by these Terms & Conditions.
24. Contact Us
If you have any questions, concerns, complaints or enquiries regarding these Terms & Conditions, an order or a Touch of Eden service, please contact us.
Touch of Eden
Email: inquiries.touchofeden@gmail.com
Website: https://www.touchofedenofficial.com
Instagram: @touchofeden_
If you have any questions regarding these terms, please contact us.